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What You Need to Know:

Last Updated: September 2019

The operational merger of Everett members accounts to all Members Plus Credit Union core systems is COMPLETE.

Account Number Questions


Q: Is my account number changing?
A: Very few members will be impacted by account number changes. Those members have been contacted individually prior to the conversion.

Direct Deposits, Automatic Payments, and Transfers Questions


Q: Will my direct deposit or automatic payments continue to post after the system conversion?
A: Yes. All direct deposits and automatic payments to or from any of your accounts will continue to be processed as usual.


Q: Will my automatic transfers between my accounts continue to post after the system conversion?
A: Yes. Automatic transfers between your respective accounts (ex: from your checking to your savings) will continue to post as they did prior to the system conversion.


Q: Will automatic payments from third party vendors be processed on the scheduled date?
A: Yes. Scheduled payments from third party vendors will be processed on authorized payment dates (ex: mortgage and credit card payments).


Q: Will my automatic ACH loan payment set up from another financial institution continue to post after the system conversion?
A: Yes. Automatic ACH loan payments transferred from an outside financial institution will continue to process normally after the system conversion.

Online Banking Questions

Q: How will I access online banking after August 1?

1.Determine Your Member Number
For your security, we will NOT be mailing out member numbers. If you need assistance determining your member number, please contact a Members Plus Service representative by calling 781-905-1500.

2. Website
On August 2, you will begin using www.memberspluscu.org for all information and account access.

3. Enroll in Internet Banking on August 2
As a member of MPCU, you will have access to our convenient Internet and Mobile Banking, as well as BillPay. To access your accounts, you will need to enroll by following the steps below:
To enroll in MPCU’s Internet Banking on or after August 2:

  1. Go to www.memberspluscu.org
  2. Click on “ENROLL: ONLINE BANKING”. Make sure to have your member number and your PIN number. PIN is last four (4) of SSN.

Q: Will my account history be available online after the system conversion?
A: No, your online transaction history prior to August 1, 2019, will not be viewable. You will need to refer to your statements for history.


Q: Will my past e-Statement copies be available online after the system conversion?
A: Yes. Past e-Statement copies stored within online banking will be transferred to the new online banking system effective July 31, 2019.


Q: Will the system conversion change the way I access Online Bill Pay?
A
: No. You will still access your Online Bill Pay account with a single sign-in through the new online banking system.


Q: Will my online bill payments be affected by the system conversion?
A: No. Your Online Bill Pay account will not be affected by the system conversion. Profile and payee information will transfer to the MPCU bill pay system and existing scheduled payments will still be made. No bill pay history will be transferred. Prior to July 30 be sure to print or save your payment history to your own device.

Mobile Banking


Q: Will the system conversion change the way I access Mobile Banking?

A: Yes. You will need to visit the app store on your device and type in Members Plus Credit Union to download the app for your iPhone or Android.


Q: Will the system conversion change the way I access Mobile Deposit (Remote Deposit Capture)?

A: Yes. Once you download the Mobile Banking app for your device and accept the terms and conditions, you will have access to your accounts. If you select Check Deposit you must accept the Terms and Conditions for mobile deposit the first time.

Loan Questions


Q: Will my automatic loan payment transfers continue to post after the system conversion?
A: Yes. Automatic loan payments transferred from your savings or checking accounts will continue to process normally after the system conversion. Automatic loan payments will be processed at the end of the day.


Q: I receive payment coupons for my loan payments; will I still receive the coupons?
A: Continue to use the coupon books you have. A new coupon book will not be sent out.


Q: Will my automatic ACH loan payment set up from another financial institution continue to post after the system conversion?
A: Yes. Automatic ACH loan payments transferred from an outside financial institution will continue to process normally after the system conversion.

Statement Questions


Q: How will the system conversion affect my account statement?

A: The statement may have a different look, but the information will remain the same. All statements will be mailed for July 31, 2019, including those accounts set up to receive statements electronically. After July, the statement will have a different look, but the information will remain the same. All statements will be delivered normally (mail or email) depending on your account settings.

Q: Do I need to re-enroll in online e-Statements?
A: No. If you are currently enrolled to receive e-Statements you will continue to receive e-statements


Q: How will the system conversion affect my VISA credit card statement?
A: Credit card statements will not be affected by the conversion. July 2019 statements and all future statements will continue to be delivered normally (mail or email) depending on your account settings.


Q: Will my past statement copies (account and credit card) be available online after the system conversion?
A: Yes. Past statement copies stored online within online banking will be transferred to the new system effective July 31, 2019.


Q: Will the credit union be able to provide me copies of past statements if I am unable to access them myself?
A: Yes. MPCU will have the ability to retrieve past statement copies if needed. Research fees may be assessed.

New Benefits Available After the System Conversion


• More efficient service and enhanced security features
• Online Account Opening
• Remote Deposit Capture, Mobile Bill Pay, Person 2 Person payments (Pop Money)

Do You Still Have Questions? You can: 


2018 Tax Form Information

If you were a member of Everett Credit Union in 2018 and you need a copy of your Everett tax forms please call 781-905-1500.

If you joined Members Plus Credit Union in 2018 as the result of opening a deposit account or getting a loan, you may also have tax forms from Members Plus Credit Union and it was mailed to the address on file. If you need a copy of your tax forms please contact MPCU at 781-905-1500.
1099-INT forms are sent out only to those members whose total interest earned for the year was $10.00 or more. If the total interest you earned was less than $10.00, no interest form would have been sent to you. Your Year-to-Date (YTD) interest information is always available on your December statement(s). A YTD summary for interest dividends earned will be listed for each interest-earning deposit account.
1098 forms are sent out if the Mortgage Interest Paid by Member is greater than $600.00.


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